An important factor when considering outsourcing your IT support apparatus is the ease with which your team can reach a technician or consultant. East City Consulting uses the state-of-the-art JIRA enterprise-grade issue tracking system by Atlassian. This allows us to track and resolve your issues with great accuracy and customer accountability. Customers with 10 (or more) employees are given direct access to the ticket system, too, so that progress can be monitored there in real time.
Customers with service contracts are given a cell phone number which can be reached around the clock for 24/7 emergency services. All customers have access to our email support as well as our main phone line.